Frequently Asked Questions

Most analyses in our catalogue are within the ISO/IEC 17025 accreditation scope. The scope list is published on the Accreditation and Guides page; methods outside the scope are stated clearly in the catalogue and the report.

Time varies by analysis: water microbiology 2, food microbiology 3–6, chemical analyses 4–5, ICP-MS 4, Legionella 10 working days. Fast (+50%) and express (+100%) options shorten the times.

Enter the sample number on the reception slip on the Report Lookup page; you see the stages sample received, in analysis, awaiting approval and completed and the estimated delivery date.

In a sterile or suitable container, labelled and at the right temperature (2–8 °C for microbiological). Quantities and rules are written on the Sample Acceptance Conditions page. You can drop it at our reception points, ship it by cold-chain cargo or request the sampling service.

At reception a sample may be rejected if temperature, quantity, container or label is unsuitable; the customer is informed the same day. For conditionally accepted samples this is stated in the report.

Prices on the site exclude VAT and are for a single sample. A 10% discount applies from 10 samples and 15% from 25; a firm quote is given in writing via the form or by phone.

First the possibility of a sampling error is assessed and, if necessary, a free verification analysis is done. If confirmed, you can talk to our specialists to find the source and have the analysis repeated after corrective action.

Yes. Reports issued with accredited methods can be used in municipality, health directorate, environmental inspection and export buyer audits. If you tell us which body the report will be submitted to, we prepare the format accordingly.

In Istanbul, Kocaeli, Bursa, Izmir, Ankara and Antalya with our own team; in other provinces via partners or cargo. Cold chain and temperature logging apply to all shipments.